The Mint Jeweleps

Posts Tagged ‘Training Tips’

Stylist Stacey King of Duluth, GA has one of the best booking ideas I have seen in a long time.  Hiedi Scott, her sponsor sent it to me today and I wanted everybody to see it.  She went to Target and bought the small blue tinsel Christmas tree -It was about $8.  It’s oh so Stella & Dot.

At her last trunk show she took it with her and had it decorated with small photos of what she was giving away for FREE to everyone who booked a trunk show with her.   She just cut photos out of the Look Book and glued them on construction paper and then tied them on the tree with curly ribbon.

Stacey’s plan is to order the free booking gift item on the future hostess’ show.  I believe that she is keeping it to items that are $29 or under.  The future hostess just removes the cut out picture from the tree and takes it home along with a hostess packet of information.

She booked 2 trunk show using this method.  LOVE IT!!!!!!!!

I am really proud of myself!  I practiced what I preach and it worked!

THE LEMON:  I got an email today from a customer at my show last Tuesday saying she received her Charlize Bib necklace with a stone missing.  

WHAT I PREACH:  I always say to handle a return personally and pick it up from the customer.  So that’s what I did.  I told her how sorry I was she received the necklace in that condition but that I would take of it and have a new one coming her way ASAP!

THE LEMONADE:  We talked and in our conversation I worked it around to my business and how I am working on growing it in the Birmingham area and I asked her if she would host a trunk show so I could introduce Stella & Dot to her cool friends.  She said YES!  We set the date for July 28.  I have been on the phone over the last two days trying to get that date filled.  Thank goodness she got a defective necklace or I would still be making calls.

So, next time you have a return (a lemon), handle it personally and see if you end up with lemonade.  Exceptional customer service always makes a positive impact on your business.  I can’t wait for my next return to see what happens!