The Mint Jeweleps

I am really proud of myself!  I practiced what I preach and it worked!

THE LEMON:  I got an email today from a customer at my show last Tuesday saying she received her Charlize Bib necklace with a stone missing.  

WHAT I PREACH:  I always say to handle a return personally and pick it up from the customer.  So that’s what I did.  I told her how sorry I was she received the necklace in that condition but that I would take of it and have a new one coming her way ASAP!

THE LEMONADE:  We talked and in our conversation I worked it around to my business and how I am working on growing it in the Birmingham area and I asked her if she would host a trunk show so I could introduce Stella & Dot to her cool friends.  She said YES!  We set the date for July 28.  I have been on the phone over the last two days trying to get that date filled.  Thank goodness she got a defective necklace or I would still be making calls.

So, next time you have a return (a lemon), handle it personally and see if you end up with lemonade.  Exceptional customer service always makes a positive impact on your business.  I can’t wait for my next return to see what happens!

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