The Mint Jeweleps

Archive for July, 2009

I am really proud of myself!  I practiced what I preach and it worked!

THE LEMON:  I got an email today from a customer at my show last Tuesday saying she received her Charlize Bib necklace with a stone missing.  

WHAT I PREACH:  I always say to handle a return personally and pick it up from the customer.  So that’s what I did.  I told her how sorry I was she received the necklace in that condition but that I would take of it and have a new one coming her way ASAP!

THE LEMONADE:  We talked and in our conversation I worked it around to my business and how I am working on growing it in the Birmingham area and I asked her if she would host a trunk show so I could introduce Stella & Dot to her cool friends.  She said YES!  We set the date for July 28.  I have been on the phone over the last two days trying to get that date filled.  Thank goodness she got a defective necklace or I would still be making calls.

So, next time you have a return (a lemon), handle it personally and see if you end up with lemonade.  Exceptional customer service always makes a positive impact on your business.  I can’t wait for my next return to see what happens!

I found a great article on this subject online.  We all want feel professional and knowledgeable at our trunk shows and knowing how to help a customer choose the right earrings is a great way to do it.  Knowing and using this kind of information establishes you as an “expert” stylist and sets you apart from other Stella & Dot stylist.  

You still want to keep your shows fun, light, easy, and breezy  - never coming across as a know-it-all, but as a stylin’, helpful, and happenin’ Stella & Dot stylist.  Presenting yourself in this fun, happenin’, hip, professional way you will see bookings increase.  Why wouldn’t a woman want her friends to benefit from all your knowledge on style?

Click Here to go directly to the article.  Start arming yourself with info that makes you as valuable as your jewelry.  Your customers will feel like they have hit the jackpot when they attend one of your shows and will be more likely to schedule one of their own.  I printed it out and have it my “style” file for future reference.

Let me know if you like this kind of info and I’ll post more.  I want the Mint Jeweleps to be known “THE” team in Stella & Dot and I think knowing this kind of info helps us do that.

Elizabeth you are amazing!  

Listen to this guys – In June Elizabeth sold $3826, sponsored 6 new stylist, and promoted to Star Stylist.  Oh yeah, I left out one really important fact – It was her first full month in Stella & Dot!  I don’t know if that is the company record for shortest time in getting to Star Stylist but it sure is a Mint Jewelep record.

Elizabeth, I say “Thank you” for adding to the legacy of greatness on the Mint Jewelep team.  We’ll be looking for more great things in the near future!  I have a challenge for you – Your sponsor Anna Muir promoted to Director in just 4 months ( I believe a company record) let’s see if you can beat that!